Refund Policy

At HolmQuarry, we take pride in the quality of the delicious pizzas and the customer service we provide. Located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom, our primary goal is to ensure that you enjoy our food just as much as we love serving it. Nevertheless, we understand that there might be occasions where you may need to request a refund. Below is our Refund Policy which outlines the conditions under which refunds are processed and the procedure to follow.

Policy Conditions:

• Incorrect Order: If you receive a pizza that is different from your order, we apologize and will provide a full refund. We might require the item to be returned in the same condition that it was delivered.
• Item Not as Described: If your pizza doesn't match the description provided at the time of order, you may be eligible for a refund. We encourage customers to compare the received item with the order description before requesting a refund.
• Quality Issue: Each pizza is made to order using the freshest ingredients. If you're not satisfied with the quality, please contact us immediately, providing detailed feedback, and we will issue a refund or offer a replacement.
• Missing Items: In the rare event that your order arrives missing an item, please contact us within 24 hours of the order delivery time, and we'll arrange for a refund for the missing item.
• Service Error: If you believe there has been an error in the service provided, please reach out to us to rectify the issue, which may include a full or partial refund depending on the situation.

Please note that all refund requests need to be made within 48 hours of the order delivery date. Any claims made after this time frame may not be eligible for a refund.

Refund Procedure:

1. Contact us by calling +44 20 7946 0958 or visiting our website holmquarry.sbs. Provide your order number, name, and a detailed explanation of the issue.
2. Our team will review your request and may ask for additional information or photos of the product received.
3. If approved, we will process your refund to the original method of payment within a specified number of days (usually 5-10 business days).

Non-refundable items:

There are certain situations where refunds are not granted:

• Orders for which a refund request is made more than 48 hours after delivery.
• Any item purchased on sale or with a discount.
• Gift cards.
• Any customized or special request items.
• Consumed foods or beverages, such as the accompanying soft drink or lemonade.

We reserve the right to refuse a refund or exchange if the items have any signs of tampering or damage that is not due to our error.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account or contact your credit card company; it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.

Modifications:

HolmQuarry reserves the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website holmquarry.sbs.

This policy is effective as of March 2023.

Contact Us:

If you have any questions regarding our Refund Policy, please contact us at +44 20 7946 0958 or visit our website holmquarry.sbs.